1. 30-Day Money-Back Guarantee
We want you to be completely satisfied with your hosting performance. If you are not entirely happy with your hosting service within the first 30 days of purchase, you are eligible for a full refund of your hosting subscription fees.
2. Eligible Hosting Services
The 30-day money-back guarantee applies to the following hosting solutions:
- Shared NVMe Web Hosting (Starter, Business, Pro, Enterprise)
- cPanel Cloud Web Hosting Accounts
- WordPress Optimized Cloud Plans
- Linux KVM VPS plans billed annually (1-year and longer terms)
3. Non-Refundable Items & Add-ons
Due to registry rules and third-party vendor costs, certain products and add-ons are strictly non-refundable once provisioned:
- Domain name registrations, renewals, and domain transfers
- Premium SSL certificates and dedicated IP addresses
- Custom server setup fees or website migration services
4. Cancellation Request Process
To initiate a service cancellation and request a refund:
- Log in to your HostingBlade Client Dashboard.
- Navigate to Services > Manage Plan and select Request Cancellation.
- Alternatively, open a ticket with our billing department detailing your invoice reference.
5. Refund Processing Time
Once approved, refunds are credited back to the original payment method (Credit/Debit Card, UPI, or Netbanking via Razorpay). Refunds typically reflect in your bank account within 5 to 7 business days depending on your financial institution.
6. Chargebacks & Payment Disputes
We encourage customers to contact our support team directly regarding any billing discrepancies. Unreasonable chargebacks or payment disputes filed without contacting billing support may result in immediate suspension of linked hosting accounts and services.
7. Contact Billing Support
Have questions regarding an invoice or cancellation request? Email our billing team at sales@hostingblade.com or submit a ticket via your Client Portal.